I've often found the same people who are critical of us lazy kids, are often the ones who are the most difficult to please, or they are the ones who seem to have a chip on their shoulder when dealing with younger people. During my time working at the gas station if the customers were polite and courteous I was the same, but if they were being difficult for the sake of being difficult I did whatever it took to get them to leave. I didn't do it with a smile, and there were times it showed, some times quite obviously. How many of you guys maintain an upbeat attitude when you are constantly getting talked down on just because you work a menial job?
Sure, the customer's attitude can wear on you, but it is a Customer Service job... And I think this is part of the problem with todays youth... IF a customer talks down to you, you suck it up, and continue on with a smile... If you don't like it, then inform your manager and/or quit the job... I think its a great catalyst (being tlked down to) to get people to be inspired to move up and out of a "menial" job, but you really do need to act with tact and class...
Remember, in any job, you are the face of the company. Just because a customer is in a bad mood and maybe taking it out on you, is NO reason to treat the customer in a less than courteous way... Be nice, smile, and then walk in the back room and curse about the A-hole customer...
I usually don't remember my attitude, but I remember the attitude of the workers, and I make sure to relay that to their managers. But I also do the same for exceptionally courteous service too...
Sure, I have been in similar situations in my life (talked down to, while working my menial job), and while I wasn't always a perfect employee, I always tried to put on a smile for the sake of the business and the boss that hired me...
Always reminds me of that scene in Fast Times, where Judge Reinhold gets fired for yelling at the customer, even though the customer was an a$$...
Thats another problem with todays youth (but related to the original post, IMO). While the previous generation might have acted similar
at times, it is much more prevalent today.
The current economy is NOT at fault. If anything, people should be more courteous knowing how precious their job is...