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What's with HRPartsNStuff???

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BillyGman

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Discussion starter · #1 ·
Not vendor bashing here. In fact, I know there are many board members here who have the bolt-in anti-roll bars on their Chevelles from the HRParts-N-stuff company, and like the bolt-in anti-roll bars from BMR Fabrication and other companies, everyone here as far as I know is very satisfied with these bars, and say they're a great product.

I have a catalog from HRP and I've been on their website to look around very many times, and I liked what I saw, but what really is surprising me now is that I've telephoned their business for the last three days straight just to place an order for a $90 tool that they sell, and I've not been able to place the order. They do not take orders through their website either, so that isn't an option.

I'm very surprised that a company that makes such an outstanding product like HRP does, makes it so difficult for customers just to place an order!! Have any of you guys had this same problem when attempting to place an order with this company? I've telephoned them today at 1:00pm (EST), yesterday at 2:10pm (EST), and the day before that at 3:15pm (EST), but still haven't been able to place a simple order with them. The last two days I got a recording stating that they cannot take my call, and the first time I got a guy named Mike at 3:15pm stating that he is heading home and that I have to call back the next day to place an order. What the heck???

To Mike's credit, he did call me back yesterday, but it was while I myself was in work, and I couldn't take the call.I've dealt with many aftermarket car parts companies, and I've never found it so difficult just to place an order. :confused: Anyone else have this problem with them, not being able to place an order when you called, and having to place the other when someone from that company called you back? or is this a recent change with them?
 
#2 ·
Billy I usually run into this when it's a "enthusiast" business. They're not really business people and got in as an off-shoot of something else they're doing. Not bashing them either, it's their business but it's annoying for sure. When I run into that I just move on.....Dave
 
Discussion starter · #3 ·
....ok...a little update...Mike just called me back again, and I placed the order. But gee that was tough. He said Paul is gearing up for some Turbo Buick meet. I guess this is a very small company with very few full time workers (if any). Maybe they really need our support if they cannot even hire any full time help. Looks like they have some great products. So I hope they're biz never goes belly-up like many others have.
 
Discussion starter · #4 ·
crazydavey said:
Billy I usually run into this when it's a "enthusiast" business. They're not really business people and got in as an off-shoot of something else they're doing.
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Yeah Dave, that description sounds like it applies to this biz alright.I gave Mike the part# right from their catalog of the part I wanted, and he didn't even know what it was! He asked me to tell him what it was that I wanted to order AFTER I gave him the HRP part#!!! I guess I wasn't expecting that, but the silver lining to that cloud might be that those types of businesses and sometimes those types of people design and offer some of the best products since they're hands-on people, and therefore know their product well and also come up with design ideas that work well too. I guess I'm trying to give thjem the benefit of the doubt here. All is I know for certain is that they make a real good bolt-in anti-roll bar since many here on this board use them and all say how well they work.
 
#5 ·
agree, most all of the brands we use now came from that background. It's up to them if they ever want to really make a business out if it..glad you got your stuff.....

gonna try out my BMR anti roll bar this weekend..hope it works....
 
Discussion starter · #6 ·
crazydavey said:
agree, most all of the brands we use now came from that background. It's up to them if they ever want to really make a business out if it..glad you got your stuff.....

gonna try out my BMR anti roll bar this weekend..hope it works....
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Kool. :cool: Give us your product review. I think the best review potential is from a before and after experience with a car that exhibited a considerable degree of roll rotation during drag strip launches previous to the anti-roll bar installation. There's one board member in particular on here who has a 67 Chevelle who once posted a vid of how much his car flettened out during the launch with one of these BMR bars installed. But that isn't to say that I'm siding with one company or the other concerning these bars. I happen to purchase and install the one from BMR Fabrication on my car too as you know, but it looks to me like BMR, HRP, and Sphon all make good bars with some secondary features od each of the three kits having pros and cons which serve as trade-offs.
 
#7 ·
I'll do that Billy....funny I was going to look into the HPR bar on the advice of Bob West but couldn't figure out how to order it so I bought the BMR....they're a site sponsor anyway and Dennis fixed me up...;)
 
#9 ·
Yes a very small but hands on biz .....my experience Mike an order taker .....email Paul direct .he always emails back and is very interested and helpful in your questions
 
#11 ·
CDN SS said:
Yes a very small but hands on biz .....my experience Mike an order taker .....email Paul direct .he always emails back and is very interested and helpful in your questions
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:yes: x2
 
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#12 ·
Mike just picks up the phone. Paul is pretty much by himself at the shop and is doing everything he can to keep it afloat. It took a little understanding but Mike called me back everytime once the ball got rolling. You will be very happy with what ever you purchased. I got the anti roll bar and the bushing tool and it is great. :thumbsup:
 
#15 ·
Some of the best companies to deal, in many industries, are one-man shops.

You might have to accept some minor inconvenience for the expertise and quality they provide compared to many of the larger businesses; where the only people you'll get on the phone are just order takers.
 
Discussion starter · #16 ·
elsolo said:
Some of the best companies to deal, in many industries, are one-man shops.

You might have to accept some minor inconvenience for the expertise and quality they provide compared to many of the larger businesses; where the only people you'll get on the phone are just order takers.
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Yes agreed. I guess what surprised me was that the one guy that I did finally reach seemed to be just that. An order taker, and he wasn't even around very much to do that successfully on a daily basis. Which was the reason why it took three days just to place the order. And again, he didn't even know what the part was even after I had given him the exact part number out of their catalog. he was polite, but not knowledgeable. As long as I get the tool that I paid for, and it's as advertised, then it's fine. I just wasn't expecting the need to put so much effort into merely placing an order. Guess I'm used to quick customer service.

There's a local biz here near me named "Dr. Rebuild" which sells Corvette parts. The guy has been robbed before, so he doesn't advertise locally at all, and depends mainly on internet and telephone sales. if you go to make a purchase in person, you'll find a plain brick building in a crummy neighborhood. the building doesn't have any signs at all with his company name on it. In fact, I didn't even notice a street address on the door either.

it's just a plain steel door in an alley that you walk into, and then climb up a flight of stairs. At the top of the stairs you'll find another plain steel door without any name nor address on it, and with a button that you have to press for a bell. Once the bell rings, the guy comes to unlock and open the door so that you can purchase and pick up your car parts. The guy usually has the remains of his lunch he had that day spread out all over his messy desk, he has terrible manners, and is quite rude at times too, at least until you get him talking which is a bit of a challenge.

His whole place of biz is shabby looking and it's a mess. But he has many of some of the most hard to find old Corvette parts that you can find anywhere. A lot of those year specific, and OEM factory "correct" stuff. Most of which at some pretty decent prices I might add. It's been about 6 years since I did biz with him, so I dunno if he's still there. But he was there for many years from what I know. Just always kept it a secret from most of us local people. I suppose out of fear of getting robbed again.
 
#17 ·
BillyGman said:
OK thanks. I got the bushing tool. Looks like a nice tool. Tools are everything when it comes to working on the car. Things usually go a whole lot smoother when the right tools for the job are on hand.
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I bought that tool and it works excellent. It made the job a snap. It was worth the price to me, made the job a whole lot easier.
 
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Discussion starter · #18 ·
cmt454 said:
I bought that tool and it works excellent. It made the job a snap. It was worth the price to me, made the job a whole lot easier.
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OK thanks for the review Chris. It looked like it would make life easier when performing that task. I didn't have such a tool the last time I did it, and I wish that I did.
 
#20 ·
I just recieved a shipment from HRpartsNstuff today... I will admit it was a pain to get ahold of them, but not really. From the sound of it, here recently is a bad time to do it due to their busy schedule with the upcoming event. EVERY time though, and I will say I made no less than 15 calls to these guys, I received a call back, not only right afterwards, but even in the evening. They are trying. Mike answered his phone while he was at his second job... and went out of his way to help me out as much as he can. Good stuff... I'll be posting a thread later.
 
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