[Berto]

call up your service provider and have them open a trouble ticket. Ask them what DB's you are getting from the central office. also ask them what the line distance is from the CO or POP to your house. DSL is distance sensitive, if you are over 4000 feet from a CO you could be too far to get a decent signal.

You should eliminate the variables just like working on a car. If you have a router, (netgear linksys etc) get rid of it. connect directly to the DSL modem. If you have a laptop connect from a friends house and check your speeds to eliminate your computer as a source of the problem.

My bet is you are on a bad set of Pairs. Either in the junction box near your house or at one of the cross connects to the CO. the phone company would refer to it as F2 pairs

 

[Berto]

I would tell them that you are going to switch to their competitor due to lack of support and service on their end. get charter or comcast or adalphia or whatever cable services your area has if possible

 

[Berto]

his problem actually could be an inhouse phone line issue. Cable doesn't utilize the copper in the house. The phone company should be able to loop up the router and see packets dropping etc.

You should be able to log into your router too see statistics. Here are the statistics from my router.

IP Bytes Packets Errors
Transmit: 41905193 320746 0
Receive: 499265448 457031 0

Data Errors
Statistics
Collected for 2 days 9:59:07
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 0 0 0 0:00:00

ATM Loss of Cell Delineation: 0 0 0 0:00:00

DSL Link Retrains: 0 0 0 0:00:00

DSL Training Errors: 0 0 0 0:00:00

DSL Training Timeouts: 0 0 0 0:00:00

DSL Loss of Framing Failures: 0 0 0 0:00:00

DSL Loss of Signal Failures: 0 0 0 0:00:00

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 0 0 0 0:00:00

DSL Cumulative Errored Seconds: 0 0 0 0:00:00

DSL Severely Errored Seconds: 0 0 0 0:00:00

DSL Corrected Blocks: 0 0 0 0:00:00

DSL Uncorrected Blocks: 0 0 0 0:00:00

ISP Connection Establishment: 1 1 1 0:01:29

You also should be able to see the DB Signal strength from the CO to your router

View Broadband Link Details Details
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3008 kbps
Upstream Rate: 512 kbps
Channel: Fast
Current Noise Margin: 22.0 dB (Downstream), 21.0 dB (Upstream)
Current Attenuation: 9.6 dB (Downstream), 5.0 dB (Upstream)
Current Output Power: 1.1 dBm (Downstream), 6.2 dBm (Upstream)
DSLAM Vendor Information: Country: {0x00} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/35

Internet Connection Details
Connection Type: PPPoE
Username: xxxxxxxxxxxxxxxx
Internet Address: xx.xx.xxx.xx
Subnet Mask: 255.255.255.255
Default Gateway: xxx.xxx.xxx.xxx
Primary Domain Name Server: 68.94.156.1
Secondary Domain Name Server: 68.94.157.1
Domain:
Maximum Transmission Unit (MTU): 1492
Gateway Ping: Successful
DNS Communication: Successful
Configuration Server Post: Successful

This is sort of my point. Your isp should be able to log into the router and see these statistics as well as loop up your equipment and run some test patterns. They should also be able to tell you how far from the CO you are and what DB's your signal has

I live in the styx sort of. I tried to get the elite AT&T package but my speeds were only three meg d/l. I dropped to the next tier and my speed didnt drop at all. They said i was over 3000 line feet from the CO and right at the edge. My attenuation is below
Current Attenuation: 9.6 dB (Downstream), 5.0 dB (Upstream)