I'm having a problem with my computer at home. I believe it started after I ran a Spybot program and it must have wiped something out. It is a Gateway with Windows XP. At present I don't know which model of Gateway. The computer will not go to the start menu it logs off after the welcome page. I tried all that boot in safe mode etc. I understand that I have to run a Windows XP restore disc which I got with the computer. I also understand this must be done from the bios. That is my problem. I am able to get into my bios and select boot option. Next step is to select boot sequence which I have done and then highlight CD-ROM and reboot computer. However when I highlight CD-ROM and then hit Ctrl/Alt/Delete nothing happens so I am unable to run the restore disc. Anyone know what I am doing wrong here or am I doing everything correctly?