[Jimmy P]

I purchased a set of window felts on E-Bay from an individual. I recieved them promptly in thier original box. The box, being long and narrow, was bent during handling and all four window felts were damaged, permanatly. I took pictures and sent them to the seller promptly.

The seller, when contacted him, assured me that I would get a full refund AFTER he recieves an insurance refund from UPS. He said he doesn't have enough funds in his Paypal account to refund my money.

I e-mailed him back politely informing him that I didn't have a deal with UPS, I had a deal with you, the seller. If you get the minimum $100 refund from UPS, that's great, but has nothing to do with our deal. I'm not trying to be be difficult. What's the right thing to do here?

 

[RyanNilcea05]

IMHO, It's not the seller's fault it got wrecked, it's the carrier's. I'd cut the guy some slack and let him wait for his refund. It's just the right, polite thing to do.

 

[floyd66]

You are correct. Keep polite contact with him, you are due your purchase price plus shipping both ways.

It is a common misconception that shipping is the buyers responsibility, even eBay allows charging of insurance to the seller. Shipping is, however, the sellers responsibility. Packaging, insurance, proper postage and addressing is all the seller. Nothing the buyer can do.

Sounds like he just needs a little money to make the refund, give him the chance to make it right. If he doesn't, put an item received broken strike against him. If no satisfaction; you can go through eBay, as they offer some PayPal insurance, you will get some or all of your money back somehow.

 

[1badss396]

Jimmy it takes time to get UPS to refund for an insured item, I would sit back and relax until UPS pays him for the damaged items.
I just went through the same thing and it a little more than a month for UPS insurance to pay up my $500.

 

[mr 4 speed]

I went thru this with UPS a few years back..I sold a fellow TCer a nice 10" convertor and UPS lost the package
I sent the funds back to the buyer before I received the check from UPS..I thought it was a good way to do business.

 

[swamp]

Yep - agreed - UPS's fault not the seller. Although it sucks...at least he is trying to get your money back from them. Be glad it was insured.

 

[BEECHFRONT]

This just happen to me about a month ago , i just received a check from ups good thing i had it insured for the purchase price.

The big thing here is, did the seller offer insurance?
If so and you did not accept it shame on you, It's only insured for 100 buks so technically you are out the difference.

That being said if he is a standup guy he should reinburse you for the full amount


And is for sure UPS fault, you should see the crap that goes on in UPS warehouse I know a few people that have worked there.

 

[edgewoodrx]

Just my opinion, but I think the seller should make every effort to make it right and refund your money asap. I realize it is not his fault, but sometimes that is the cost of doing business. I own a business and send things throught the mail sometimes. If something was ever lost or damaged, I can assure you I would make it right immediately. Period. He does not have a 100 bucks? Come on.........

That being said, you get lemons, you try to make lemonade. Being a jerk won't do any good. Feed back is your only recourse and you have to tread softly until you actually receive your product.

I'm a very tolerant guy and always stay pretty conservative about passing judgement, but in this case I feel it should be made right with or without the shipper refund. Your 100 bucks is just as important as his. He's the business man. He took the risk.

After this, would you ever buy from him again? Would you recommend him to your friends?

Mike

 

[lloydt2442]

same goes for me! I bought a dash for my 71 convertible and when it got here the box was all crushed and the dash was broken. well I had to file it through ups and they said that they would send the check to the seller. well a couple weeks went by and still nothing, so i called ups and they said they gave that guy the check already. so i tried calling him for a week or so and he disconnected his number. so he got payed twice and got to keep the dash! :sad:

 

[Motorhead62]

If UPS bent the box in shipping it is NOT the sellers fault. Cut the seller a break. Why would you guys put the liability on the seller?

UPS routinly smashes the boxes on my deliveries. I have witnessed UPS drivers throwing my packages around as if they don't care.

 

[Dave Birdwell]

UPS routinly smashes the boxes on my deliveries. I have witnessed UPS drivers throwing my packages around as if they don't care.

Do you ever take the time to confront the driver, or report him to UPS? Just wondering....I never use UPS anymore, too expensive, too risky. I use DHL, USPS, or FED-EX.

 

[Alan F]

If UPS bent the box in shipping it is NOT the sellers fault. Cut the seller a break. Why would you guys put the liability on the seller?

UPS routinly smashes the boxes on my deliveries. I have witnessed UPS drivers throwing my packages around as if they don't care.

You sound just like the guy that sold me a radio, didn't pack it adequately, didn't insure it (after being paid exhorbitant fixed S&H) and mailed it. When it arrived it was broken & unusable. What did I the buyer do wrong to justify suffering the loss, other than taking the risk of buying from a tool?

I would have gladly waited for an insurance check or anything to offset my loss. I would have rather lit two $100 bills on fire.

 

[BERNHARD]

Had the same thing happen to me with a grill and trim pieces. Had to send the grill back and still waiting for my money ($205.00). At first i keep the trim but when posting on here i felt like everyone thought i was the bad guy so i sent them back to the seller. Fedex said the check was sent out to the seller over a month ago and still waiting for my money. Good sellers make sure the parts are boxed right and lables it fragile. My guy got paid twice for the parts and got to keep them. Not a bad deal for him if you ask me. good luck with your deal.

 

[Astro Vent]

i used to be a ups woker, truck loader in parsippany,nj. i quit recently, but most people at the stations don't care about the boxes, they throw them around even the ones that say fragile...so i would go with another shipping company if you want fragile stuff to be shipped, most of the time its ok but sometimes yeah, on the rough days they don't care. so be careful.

 

[BULKSS]

Imo opinion the seller should box it up nice. I sold a 71 dash here that the guys at work packaged up and shipped for me. Of course it got there damaged. I sucked it up.
I should have packaged it myself.

 

[Bryan59EC]

I just packaged up
tailgate--59 Elky
Steering linkage/gearbox--59 Chevy
a set of side spears (90" long) and misc stainless trim.

Sent UPS----(or is that oops)

The stainless was packed in a 4" PVC sced 35 drinage pipe.
They managed to break the end of the pipe and lose one of the 12 pieces in the tube.

What can ya do----With no other pieces to send the guy, and there was not really a per piece price (all jumbled together and priced), how is this fixed???

Got on the other board and appealed to some of the members there.
One of them offered to send the missing piece--no charge.

Bryan

 

[Dave Birdwell]

Bryan, at that point, I think I'd sue UPS. Takes ALOT to break PVC.

 

[lloydt2442]

Imo opinion the seller should box it up nice. I sold a 71 dash here that the guys at work packaged up and shipped for me. Of course it got there damaged. I sucked it up.
I should have packaged it myself.

you didnt happen to get paid twice for it did you? you might be the guy i bought mine from!?:boxing:

 

[Kingpin]

I sold a CAI for a Mustang to someone on Ebay...the filter got beaten up badly...I contacted UPS and they sent the refund to the seller...wasn't much of an issue.

 

[BULKSS]

you didnt happen to get paid twice for it did you? you might be the guy i bought mine from!?:boxing:

No that was not me . The package was not insured. The buyer still wanted it so we worked out a fair price.