These problems may be related to the battle AOL has been having with Microsoft and other internet service providers (ISP) to deny non-AOL ISPs access to AOL's Instant Messenger system. In recent weeks it's been an ongoing game where AOL erects a barrier and Microsoft finds a way to evade it.
AOL instant messanger s*cks! and so does AOL for that matter IMO. If you want the same functionality with reliability and best of all no cost...get ICQ. This p*ssing match between AOL and MS is going to cost them customers.
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