Beware of non-supporting vendor, Chris Alston's Chassisworks - Chevelle Tech
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post #1 of 59 (permalink) Old Feb 1st, 20, 12:41 PM Thread Starter
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Beware of non-supporting vendor, Chris Alston's Chassisworks

In a single paragraph this is the bottom line: Chassisworks will offer to sell you parts that are supposed to fit together. However, Chassiswork's may cause a significant delay in providing the last part you need to make a final assembly. Once you have all the parts together you may then discover that defects in those parts makes it impossible for you to accomplish a safe assembly. However, since it is now past Chassiswork's 30-day return period Chris Alston will refuse to correct the defect or refund your money. You are therefore stuck with hundreds of dollars worth of useless parts. I am a record keeper and I have my claim well documented with names, dates and photos. Suffice it to say that it's like rolling the dice when you deal with non-supporting vendor, Chassisworks.
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post #2 of 59 (permalink) Old Feb 1st, 20, 1:32 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

It sucks when your left high and dry by a supplier. Itís almost like they donít know about forums and blogs.....

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post #3 of 59 (permalink) Old Feb 1st, 20, 1:39 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

Maybe @Dean can tell us why there are "non-supporting" vendors here in the first place.

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post #4 of 59 (permalink) Old Feb 1st, 20, 1:39 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

I'd hope that's a simple fix by using a specific ball joint. Did they spec the ball joint or supply it?
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post #5 of 59 (permalink) Old Feb 1st, 20, 1:55 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

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Originally Posted by Not2Fast View Post
Maybe @Dean can tell us why there are "non-supporting" vendors here in the first place.
Where do you see them on here?

https://www.cachassisworks.com/

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post #6 of 59 (permalink) Old Feb 1st, 20, 3:51 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

Quote:
Originally Posted by traveler View Post
In a single paragraph this is the bottom line: Chassisworks will offer to sell you parts that are supposed to fit together. However, Chassiswork's may cause a significant delay in providing the last part you need to make a final assembly. Once you have all the parts together you may then discover that defects in those parts makes it impossible for you to accomplish a safe assembly. However, since it is now past Chassiswork's 30-day return period Chris Alston will refuse to correct the defect or refund your money. You are therefore stuck with hundreds of dollars worth of useless parts. I am a record keeper and I have my claim well documented with names, dates and photos. Suffice it to say that it's like rolling the dice when you deal with non-supporting vendor, Chassisworks.
I don't remember ever seeing them on this site? What's a "non-supporting vendor?"
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post #7 of 59 (permalink) Old Feb 1st, 20, 4:20 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

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Originally Posted by NickeyChevelle View Post
I don't remember ever seeing them on this site? What's a "non-supporting vendor?"
My question also

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post #8 of 59 (permalink) Old Feb 1st, 20, 4:53 PM Thread Starter
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

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Originally Posted by cheveslakr View Post
I'd hope that's a simple fix by using a specific ball joint. Did they spec the ball joint or supply it?

The Chassisworks #5733-A10 lower arm set came with ball joints with studs so short that the castle nut didn't thread down enough to get a cotter pin in. I was told that the supplier of the ball joints changed the spec without Chassisworks knowledge. It seems to me that good QC would dictate that an examination of at least one sample of every new shipment of ball joints would have prevented this. To make the situation even more complicated Marc told me that all new Chicom ball joints now have 14mm X 15 thread and none any longer can be had in the stock 9/16 X 18 SAE thread. Apparently Chassisworks didn't realize this either at the time. The thread change alone screwed me up because I had also bought Chassisworks aluminum spindles and they require a special flanged castle nut. I believe they have had to quit making SAE thread flanged nuts and start making 14mm flanged nuts to be supplied with their aluminum spindles.


I decided to use SPC's lower arms with Chassisworks aluminum spindles and that seems to be working out OK so far. Chassisworks made me some 14mm nuts to use with the SPC arms but the mercenary sobs charged me $47.50 for those two nuts. Flanged nuts are normally included with their expensive spindles but since mine were made wrong they somehow thought it was acceptable to charge me extra for making me a correct set of 14mm nuts. With both poor quality control and miserable customer satisfaction attitude I have no idea how this Chassisworks outfit has managed to stay in business. I found two other examples of poor manufacturing design built into these arms. They were not as serious as ball joints with too-short studs so I won't mention them. The SPC arms are so much better in all regards there's no comparison.
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post #9 of 59 (permalink) Old Feb 1st, 20, 5:12 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

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Originally Posted by NickeyChevelle View Post
What's a "non-supporting vendor?"
I believe he is just saying a vendor that does not have good customer support.

In his case it sounds like NO customer support.
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post #10 of 59 (permalink) Old Feb 1st, 20, 5:44 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

"non-supporting" implies a vendor here, so I asked the question. maybe it should be "bought something off the internet from someone...." ? idk, it's the OP's label. was there a for sale thread here by this "vendor"? should I have fish or chicken tonight?

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post #11 of 59 (permalink) Old Feb 1st, 20, 6:34 PM Thread Starter
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

The vendors that support chevelles.com are listed under the "Forums" tab. Chassisworks isn't found there. Chassisworks is, however, a vendor of specialty automotive parts so I figure it's a "non-supporting vendor" and as such it is fair game for the much deserved criticism that it has worked so hard to acquire.
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post #12 of 59 (permalink) Old Feb 1st, 20, 6:41 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

Misinterpretation on my part since my name was brought into the thread.

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post #13 of 59 (permalink) Old Feb 1st, 20, 8:50 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

Quote:
Originally Posted by traveler View Post
I decided to use SPC's lower arms with Chassisworks aluminum spindles and that seems to be working out OK so far.

All that bolted up and fit without issue?


Got a pic?
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post #14 of 59 (permalink) Old Feb 1st, 20, 9:46 PM Thread Starter
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

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Originally Posted by paul bell View Post
All that bolted up and fit without issue?


Got a pic?

The Chassisworks 5754-AFX-0 aluminum spindles have been lightly tightened between the SPC adjustable uppers and SPC lowers and everything looks good. Have yet to install the springs, verify no shock binding, and start connecting linkage. Hopefully the Chassisworks LCA problem will be the last major obstacle. I haven't taken a picture yet and the car is not at home.
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post #15 of 59 (permalink) Old Feb 1st, 20, 10:13 PM
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Re: Beware of non-supporting vendor, Chris Alston's Chassisworks

I've been burned so many times by quality manufacturers. I personally think that a company should always stand by their product and correct their screw up. Unfortunately the majority seem to try to make excuses and ignore the issue and put the blame on the customer.

However there are times when manufacturers are amazing. For me Summit Racing and Dakota Digital were outstanding.

Not that this is relevant to your chassis works. I hope it works out for you.
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