Buyer Beware: BMR Suspension has Terrible Customer Service - Chevelle Tech
Brakes, Suspension & Steering Conversion questions & more.

 1Likes
  • 1 Post By Kirk's67SS
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 4 (permalink) Old Apr 10th, 20, 1:16 PM Thread Starter
Tech Team
 
Join Date: Dec 2016
Posts: 34
Buyer Beware: BMR Suspension has Terrible Customer Service

Long story short I ordered a set of BMR upper and lower A Arms on February 14th through a local vendor and as of today April 10th they had still not shipped. I had the local vendor contact BMR several times and I myself called and emailed them as well. Every time we contacted BMR we were given a different date the order would ship and a different reason for the delay and in some cases contradicting reasons. Today my local vendor called BMR again and was told at least April 15th before they would have the ball joints in to finish assembly. BMR told me on Tuesday April 7 they were already assembled and just needed the bump stop cut down and would ship April 8. I had bought their stuff in the past but BMR Suspension has permanently lost me as a customer moving forward.
McClane is offline  
Sponsored Links
Advertisement
 
post #2 of 4 (permalink) Old Apr 10th, 20, 2:12 PM
Senior Tech Team
 
Join Date: Feb 2000
Location: SF Bay Area
Posts: 10,360
Re: Buyer Beware: BMR Suspension has Terrible Customer Service

I worked in automotive for years, even during good times this wasn’t unusual, nearly every manufacturer did something similar at one point point in time. Hopefully you will find a different vendor that makes you happy.

Steve R
Steve R is online now  
post #3 of 4 (permalink) Old Apr 10th, 20, 3:44 PM
Senior Tech Team
Greg.
 
Join Date: Apr 2011
Location: Ottawa, On, Canada
Posts: 5,358
Garage
Re: Buyer Beware: BMR Suspension has Terrible Customer Service

I order all my Suspension upgrades from UMI Perf and they were always shipped to me as promised
and the parts were of the Best Quality, Fit and Finish i have ever seen/used

https://www.umiperformance.com/home/
oliver69 likes this.

67 Chevelle Malibu SS Cdn
Born 283 / PG / A51
468/TH400 2,500 stall/ S60 3.70 Gs
Prev Best on M/T ET S/S #3454 street Tires/Dress 2018/05/20
60' = 1.664
1/8 = 7.532 et / 91 mph
1/4 = 11.814 et / 115 mph
NEW Best with 3,500+ Stall TC 2019/09/08
60' = 1.547
1/8 = 7.311 et / 91.76 mph
1/4 = 11.595 et / 114.28 mph


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Kirk's67SS is online now  
 
post #4 of 4 (permalink) Old Apr 10th, 20, 4:19 PM
Tech Team
 
Join Date: Oct 2016
Location: Lithia,Fl.
Posts: 521
Garage
Re: Buyer Beware: BMR Suspension has Terrible Customer Service

I have used their equipment. Great fit and finish. Did order A arms from them. I received them quickly. Also located in the same city.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Slick87gn is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Chevelle Tech forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address. Note, you will be sent a confirmation request to this address.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome