Team Chevelle banner

Harbor Freight Jack Stand Update

3K views 22 replies 15 participants last post by  temp2c 
#1 ·
I got this new email from them today.

To the Harbor Freight Community:

I'm writing to apologize. I often reach out to tell you about Harbor Freight's commitment to quality and all the investments we've made to deliver quality tools at the lowest prices. Your trust matters deeply to me and I'm proud of how far we've come. So when we have a product recall, it hurts.

A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We asked customers to return them and receive a gift card that could be used to purchase replacement jack stands. I felt terrible about that recall because you should never have a concern about the safety of any of our products.

Today, I feel even worse. I'm disappointed and embarrassed because we've identified a welding defect in a small number of the Pittsburgh 3 ton steel jack stands (SKU 56373) that replaced the recalled jack stands. We're now adding these jack stands to our recall. Unfortunately, this defect wasn't discovered during the initial recall investigation. If you own these jack stands or any of the jack stands in our original recall, whether or not you have had an issue with them, please stop using them immediately and bring them back to your local Harbor Freight Store for a full cash refund or store credit (see details here).

We have investigated all of our other Pittsburgh 3 ton steel jack stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands (SKUs 56374 and 56375) and did not find the defect. Although none of these other jack stands are being recalled, if you own any of them and have any concern whatsoever, please bring them back and we'll give you a full cash refund or store credit for those as well.

I want to apologize to all of our customers. While we've dramatically grown our team of engineers and inspectors, and intensified our tests and inspections, I assure you that the lessons learned from this will drive further improvement.

As the owner and founder of Harbor Freight, I want you to know that we stand behind every product we sell and that safety will always be our top priority.

Sincerely,

Eric Smidt
Owner and Founder
Harbor Freight Tools
 
See less See more
#3 ·
This is the part where it says - see details here

Jack Stand Refund Information
Please Note:
Receipt is not required
Applicable sales tax will also be refunded
Item Item Numbers UPC Number Cash Refund Store Credit
3 Ton Jack Stand 56372 $24.99 $29.99
56373
57308
62392
69597
38846
7 92363 56372 7
7 92363 56373 4
7 92363 57308 5
7 92363 62392 6
7 92363 69597 8
7 92363 38846 7

6 Ton Jack Stand 56368 $49.99 $59.99
56369
56370
62393
69596
38847
7 92363 56368 0
7 92363 56369 7
7 92363 56370 3
7 92363 62393 3
7 92363 69596 1
7 92363 38847 4

12 Ton Jack Stand 56374 $119.99 $143.99
56375
61599
34924
7 92363 56374 1
7 92363 56375 8
7 92363 61599 0
7 92363 34924 6
 
#7 ·
I looked on their website and the only ones they advertise now are the 3 ton aluminum ones. I never returned my 3 ton stands yet but now that they're offering cash back I'm going to bring the other 6 ton set back too even though they weren't part of the recall seeing they will accept any you may have that are on the new list.
 
#9 ·
Re: Replacement jackstands for the replacement jackstands

If I recall, the first round of the jackstand recall was based on a mismatch between the teeth on the moving part and the pawl that locks it. If your stands look like they do not have this defect, then why turn them in? You might just go from stuff that works to stuff that does not.
 
#11 ·
Re: Replacement jackstands for the replacement jackstands

I'll bet the vendor that made them for Harbor Freight also made them for other brand names. Will they be recalled too?
 
#14 ·
Final Update - Well I ended up taking both sets of the HF jack stands that I had bought back to the store. One set was a recalled set and the other I just brought back seeing they were on their second list and told them I didn't trust them. I asked for the cash refund but they shorted me on it and only gave me the refund for a return with no sales slip instead of the recall price. I didn't feel like arguing with them so when I got home I emailed the return receipt to HF directly. The store had shorted me about $17 and HF sent me a gift card for $25 so they did honor my complaint and I actually did a little better than the recall amount.
 
#18 ·
Does anyone remember the days if you were under the car while it was just on a jack they would say you should put stands under that. Now you can't even trust jack stands anymore.
 
  • Like
Reactions: TerryAT
#20 ·
Oh come on Tom, what fun is that? What challenge is there crawling under our Chevelle's and wondering
when the jack stands will collapse on us? Our wives are encouraging the use of these jack stands in hopes of getting
the insurance settlement when we're gone. >:)

Maybe china builds them like fake concrete (using ash as fill) or contaminated baby formula (plastic)
or lead jewelry for toddlers. :x

Enjoy,

-- Spike
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top