Harbor Freight Jack Stand Update - Chevelle Tech
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post #1 of 23 (permalink) Old Jul 7th, 20, 12:37 PM Thread Starter
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Harbor Freight Jack Stand Update

I got this new email from them today.

To the Harbor Freight Community:

I'm writing to apologize. I often reach out to tell you about Harbor Freight's commitment to quality and all the investments we've made to deliver quality tools at the lowest prices. Your trust matters deeply to me and I'm proud of how far we've come. So when we have a product recall, it hurts.

A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We asked customers to return them and receive a gift card that could be used to purchase replacement jack stands. I felt terrible about that recall because you should never have a concern about the safety of any of our products.

Today, I feel even worse. I'm disappointed and embarrassed because we've identified a welding defect in a small number of the Pittsburgh 3 ton steel jack stands (SKU 56373) that replaced the recalled jack stands. We're now adding these jack stands to our recall. Unfortunately, this defect wasn't discovered during the initial recall investigation. If you own these jack stands or any of the jack stands in our original recall, whether or not you have had an issue with them, please stop using them immediately and bring them back to your local Harbor Freight Store for a full cash refund or store credit (see details here).

We have investigated all of our other Pittsburgh 3 ton steel jack stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands (SKUs 56374 and 56375) and did not find the defect. Although none of these other jack stands are being recalled, if you own any of them and have any concern whatsoever, please bring them back and we'll give you a full cash refund or store credit for those as well.

I want to apologize to all of our customers. While we've dramatically grown our team of engineers and inspectors, and intensified our tests and inspections, I assure you that the lessons learned from this will drive further improvement.

As the owner and founder of Harbor Freight, I want you to know that we stand behind every product we sell and that safety will always be our top priority.

Sincerely,

Eric Smidt
Owner and Founder
Harbor Freight Tools

71 Malibu, Cottonwood Green, 396 BBC, AutoGear M22W 4 speed, 12 bolt 3:55 posi.
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post #2 of 23 (permalink) Old Jul 7th, 20, 12:46 PM
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Re: Harbor Freight Jack Stand Update

At least they are promptly responding to the issue instead of just hoping it will fade into time. I can imagine the discussion had about finding the critical flaws in the replacement stands.
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post #3 of 23 (permalink) Old Jul 7th, 20, 12:49 PM Thread Starter
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Re: Harbor Freight Jack Stand Update

This is the part where it says - see details here

Jack Stand Refund Information
Please Note:
Receipt is not required
Applicable sales tax will also be refunded
Item Item Numbers UPC Number Cash Refund Store Credit
3 Ton Jack Stand 56372 $24.99 $29.99
56373
57308
62392
69597
38846
7 92363 56372 7
7 92363 56373 4
7 92363 57308 5
7 92363 62392 6
7 92363 69597 8
7 92363 38846 7

6 Ton Jack Stand 56368 $49.99 $59.99
56369
56370
62393
69596
38847
7 92363 56368 0
7 92363 56369 7
7 92363 56370 3
7 92363 62393 3
7 92363 69596 1
7 92363 38847 4

12 Ton Jack Stand 56374 $119.99 $143.99
56375
61599
34924
7 92363 56374 1
7 92363 56375 8
7 92363 61599 0
7 92363 34924 6

71 Malibu, Cottonwood Green, 396 BBC, AutoGear M22W 4 speed, 12 bolt 3:55 posi.
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post #4 of 23 (permalink) Old Jul 7th, 20, 1:30 PM
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Re: Harbor Freight Jack Stand Update

Just discontinue the sale of jackstands at HF, and be done with it. I wouldn't buy them there now, after all of this
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post #5 of 23 (permalink) Old Jul 7th, 20, 5:56 PM
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Replacement jackstands for the replacement jackstands

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post #6 of 23 (permalink) Old Jul 7th, 20, 6:32 PM
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Re: Harbor Freight Jack Stand Update

Quote:
Originally Posted by HKalin View Post
I got this new email from them today.

To the Harbor Freight Community:

I'm writing to apologize. I often reach out to tell you about Harbor Freight's commitment to quality and all the investments we've made to deliver quality tools at the lowest prices. Your trust matters deeply to me and I'm proud of how far we've come. So when we have a product recall, it hurts.

A few months ago, we recalled our Pittsburgh 3 ton and 6 ton steel jack stands (SKUs 56371, 61196 and 61197) due to a manufacturer's defect. We asked customers to return them and receive a gift card that could be used to purchase replacement jack stands. I felt terrible about that recall because you should never have a concern about the safety of any of our products.

Today, I feel even worse. I'm disappointed and embarrassed because we've identified a welding defect in a small number of the Pittsburgh 3 ton steel jack stands (SKU 56373) that replaced the recalled jack stands. We're now adding these jack stands to our recall. Unfortunately, this defect wasn't discovered during the initial recall investigation. If you own these jack stands or any of the jack stands in our original recall, whether or not you have had an issue with them, please stop using them immediately and bring them back to your local Harbor Freight Store for a full cash refund or store credit (see details here).

We have investigated all of our other Pittsburgh 3 ton steel jack stands (SKUs 56371, 56372 and 57308) as well as the Pittsburgh 6 ton steel jack stands (SKUs 56368, 56369 and 56370) and Pittsburgh 12 ton steel jack stands (SKUs 56374 and 56375) and did not find the defect. Although none of these other jack stands are being recalled, if you own any of them and have any concern whatsoever, please bring them back and we'll give you a full cash refund or store credit for those as well.

I want to apologize to all of our customers. While we've dramatically grown our team of engineers and inspectors, and intensified our tests and inspections, I assure you that the lessons learned from this will drive further improvement.

As the owner and founder of Harbor Freight, I want you to know that we stand behind every product we sell and that safety will always be our top priority.

Sincerely,

Eric Smidt
Owner and Founder
Harbor Freight Tools
AWESOME Eric, how about you stop making them in China. Terry
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post #7 of 23 (permalink) Old Jul 7th, 20, 6:54 PM Thread Starter
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Re: Harbor Freight Jack Stand Update

Quote:
Originally Posted by TerryAT View Post
Just discontinue the sale of jackstands at HF, and be done with it. I wouldn't buy them there now, after all of this
I looked on their website and the only ones they advertise now are the 3 ton aluminum ones. I never returned my 3 ton stands yet but now that they're offering cash back I'm going to bring the other 6 ton set back too even though they weren't part of the recall seeing they will accept any you may have that are on the new list.

71 Malibu, Cottonwood Green, 396 BBC, AutoGear M22W 4 speed, 12 bolt 3:55 posi.
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post #8 of 23 (permalink) Old Jul 7th, 20, 8:31 PM
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Re: Harbor Freight Jack Stand Update

I've got a couple of pairs of the HF aluminum stands. Make me wonder about these.
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post #9 of 23 (permalink) Old Jul 8th, 20, 2:24 PM
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Re: Replacement jackstands for the replacement jackstands

If I recall, the first round of the jackstand recall was based on a mismatch between the teeth on the moving part and the pawl that locks it. If your stands look like they do not have this defect, then why turn them in? You might just go from stuff that works to stuff that does not.
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post #10 of 23 (permalink) Old Jul 8th, 20, 4:40 PM
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Re: Replacement jackstands for the replacement jackstands


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post #11 of 23 (permalink) Old Jul 8th, 20, 5:39 PM
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Re: Replacement jackstands for the replacement jackstands

I'll bet the vendor that made them for Harbor Freight also made them for other brand names. Will they be recalled too?

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post #12 of 23 (permalink) Old Jul 9th, 20, 10:31 AM
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Re: Harbor Freight Jack Stand Update

I had 4 of these and took them back. No hassle. I got a cash refund because I have a lift now and don’t use them anymore.

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post #13 of 23 (permalink) Old Jul 9th, 20, 10:39 AM
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So when looking to replace the questionable HF jack stands, what brands are you guys getting?

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post #14 of 23 (permalink) Old Jul 29th, 20, 6:12 PM Thread Starter
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Re: Harbor Freight Jack Stand Update

Final Update - Well I ended up taking both sets of the HF jack stands that I had bought back to the store. One set was a recalled set and the other I just brought back seeing they were on their second list and told them I didn't trust them. I asked for the cash refund but they shorted me on it and only gave me the refund for a return with no sales slip instead of the recall price. I didn't feel like arguing with them so when I got home I emailed the return receipt to HF directly. The store had shorted me about $17 and HF sent me a gift card for $25 so they did honor my complaint and I actually did a little better than the recall amount.
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post #15 of 23 (permalink) Old Jul 29th, 20, 6:16 PM Thread Starter
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Re: Harbor Freight Jack Stand Update

Quote:
Originally Posted by 72soft-top View Post
So when looking to replace the questionable HF jack stands, what brands are you guys getting?
I decided not to get any replacements but I was looking at the Torin Jack Stands that have the locking bar with them.

71 Malibu, Cottonwood Green, 396 BBC, AutoGear M22W 4 speed, 12 bolt 3:55 posi.
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