Re: Has the Ford Dealer Wrecked Customer's Mustang Been Discused?
In my 20 years in Chevy dealerships I had seen 2 vehicles dropped off lube racks, a '64 Impala and a '66 C-10.
Forward to April 22nd 2017, I have my 2009 CC Sierra at the dealership for oil change. The same place I worked for a number of years although a change of ownership. I know many people still there, the service manager, general manager, techs, parts guys etc. First name basis with the owner.
My truck slides off the lift from the top, by the time I get there it's hanging by the left front lift arm under the LF wheel opening at a 45 angle. 26K damage est. including new frame. They put me in a new truck off the lot, "loaner".
The 5 week waiting game begins, I'm back and forth with their ins adjuster. Their comps are 120K mile MN farm trucks. My truck is 66K miles, NEVER winter driven and is as new. I am firm that all I want is my truck in the same condition that it was when I parked it in their service drive and I will not accept anything that has ever been driven on salt. National search, they can't find that. The service manager has the nerve to suggest it's no different than If I'd had a traffic accident, AHH, NO, I don't think so!!
So, 5 weeks in, I'm in the service manager's office, general manager comes in, shows me paperwork on a new truck I said would work for me, including numbers. He jots down a number, thousands under invoice, not good enough. We haggle some more and he drops another $1500. I take the deal. So I end up with a new truck, aside from a trim level upgrade I traded up 8 years for 10K plus tax and fees.
The dealership owner bought the 2009 from the insurance co and resold it as-is, plus parts. He made money on the whole deal, dealerships always make money!
A few '67s and a '66