Home · Search · Member List · Register

» Number of reviews : 249 - viewing 10 Per Page

Last Review Posted by Chris R - posted products and: 6:11am

[ Post a Review ]

Views: 4064

I had a problem with Ground Up about 10 years ago. So they havent been all that great since I see. Ordered a turn signal switch from them which they claimed was in stock via the phone. Waited well over a week or so and nothing showed. Called and they said its not in production at the moment and no idea when they will ever see anything. No call or anything. I canceled the order and was forced to go with the next competitor price wise, which ended up costing over 100 dollars more. Thats enough to put a bad taste in my mouth and never ordered anything from them again and have no plans to do so in the future. Rating: 2

Product Details: "Ground Up" by Neal Wright - posted products and: - Rating: 4.25

Last Review Posted by normie - posted products and: 8:52pm

[ Post a Review ]

Views: 4064

In July I made a pretty sizable purchase from Ground-Up. I ordered ~2k worth of stuff for my project. A few items were "not in stock" so they put a hold on my CC, and waited for all of the items to trickle in and ship as one big package "truck freight". No big deal, I've waited this long.. Items have to come to a commercial address since it is truck freight, No problem and tell Mike M. I am open tues-sat 9 to 6 so schedule delivery for one of my open days. Now my woes begin about two weeks later. First Ground Up calls me and tell me my CC was declined, always a possibility, I call my company to check. Money is there, their hold has to be released by ground Up, and recharge or they can just call VISA and change from hold to charge, but Ground Up has to do it as the vendor who placed the charge. The CC rep gave me the number for the vendor to call and the code to release the hold. Pretty simple and he says it would take only a few minutes. So I call Ground Up and explain what the CC company told me, "We don't call anyone" the guy says, we'll just wait till the hold clears (in a week). At that point I'm still OK with waiting for my parts so whatever. A week goes by, I get a UPS Freight truck for delivery, dropped off the stuff and went on his way. I check my parts, they are all pretty good, maybe some shipping rash on the full floor pan, but it's kind of hidden on the rocker when assembled, so I'm satisfied. Flash forward a month later, and I get a bill from UPS for re-delivery. Confused I call UPS and ask em whats up? They say that the shipper scheduled for a Monday delivery, we were closed, so they had to charge for a re-delivery on Tuesday. So I call Ground Up (David J.) and ask about the charge and why the item was scheduled for a monday when I informed Mike of my shop hours/days. I also covered some extra parts that weren't needed because they were already installed on the full floor pan, the person on the phone was pretty cool, "fax over the bill and your notes on this and we'll take care of the extra charge!". I send the fax over, and forget all about it.. The following month, I get a past due bill, call Ground Up to see whats up, left a voice mail (David J.) and re-faxed the bill. No word.. I get another bill this month, I call again, the original guy I spoke with is out on vacation, so I ask the person if he can help and tell him the situation. he puts me on hold to "talk with a supervisor" and comes back and rudely states, thats the freight company's delivery charge, we have nothing to do with that and won't cover the charge! So now I am almost three months overdue on a UPS bill that I could have paid had the vendor not told me they would take care of it. And I am pretty mad about being treated un-customer service friendly for THREE (almost 4) months with no resolution or communication. Added to the shipping issues that the sales people don't know what is included in the parts they sell, a lackluster description in their catalog and website and an overall "unfriendly" reception to TC members makes this vendor a last resort. Rating: 1

Product Details: "Ground Up" by Neal Wright - posted products and: - Rating: 4.25

Last Review Posted by jgh54 - posted products and: 11:09pm

[ Post a Review ]

Views: 122

This engine has less than 500 miles on it and started to come apart. I have one valve sinking into retainer so rocker hits retainer first instead of valve stem. 2 pushrods have lost the ball ends. six of eight exhaust vavle stems are mushrooming. When I called Allen all he said was call procomp its there parts. I asked him what procomp had to do with it since I was supposed to have bought manley valves and elgin cam and lifters. his reply again was call procomp its there parts. His listing states Manley valves, Elgin cam and lifters Keith black Pistons. his listing also says "don't settle for someone trying to sell you cheap cast pistons or no name internal components, insist on only the finest quality for your street or race car." Rating: 1

Product Details: "clewho" by jgh54 - posted products and: - Rating: 1.00

Last Review Posted by wills65 - posted products and: 6:42pm

[ Post a Review ]

Views: 2788

Over the last 6 months I have spent a little over $6k with NPD. Everything I have asked for I have got from them. Parts are always in stock, prices are good, and shipping is very fair and quick. I just called this morning concerning the upper and lower deck lid mouldings for my '65(they came bent). My go-to-guy there at NPD said to hold on and the new ones would be there in two days, without even esnding the old ones back. These are good people, that stand behind a good product. I would recommend them to anyone looking for quality parts at good prices. No headaches and a drive to satisfy their customers! A+++ Rating: 10

Product Details: "National Parts Depot" by smallblock_chevelle - posted products and: - Rating: 9.70

Last Review Posted by chevygerry66 - posted products and: 3:26am

[ Post a Review ]

Views: 7924

the stainless parts are leaving rust spot's on paintafter washing car/under trim piece's Rating: 4

Product Details: "Origional Parts Group" by Mali Blu - posted products and: - Rating: 3.92

Last Review Posted by Trophyman - posted products and: 9:52pm

[ Post a Review ]

Views: 2788

very good. American. Rating: 10

Product Details: "National Parts Depot" by smallblock_chevelle - posted products and: - Rating: 9.70

Last Review Posted by Stalkingbear - posted products and: 11:39pm

[ Post a Review ]

Views: 2788

Great service and fast delivery - NO BACKORDERS!!! Rating: 10

Product Details: "National Parts Depot" by smallblock_chevelle - posted products and: - Rating: 9.70

Last Review Posted by brooksman9 - posted products and: 5:13am

[ Post a Review ]

Views: 4064

My initial Ground Up experience was one of indecision. I recently ordered a power disc conversion kit and a complete front suspension rebuild package. As stated above, shiping was outragous. $150 for all the above. What was not clear in their adds was that you need the corresponding brake line kit for it all to match up. So another week of waiting for that to ship. They were kind enough to let me have it at the discounted price as if I had purchased it along with the brake kit. When the kit arrived it contained one incorrect piece. Had to wait another week for it to be shipped from their supplier. Finally got all pieces and installed. Works fine. Last week I ordered a few small items one of which was a 3 port manifold fitting. When my order arrived it had a 1 port threaded fitting. I called Ground Up and stated I had recieved the wrong item. Gentleman said, Let me talk to the salesman. Came back on the line and told me, No, that is what you ordered. I exclaimed that it was not what I ordered and not what I needed, What do I need to do to get the correct fitting from you since you did not send me what I ordered. He told me he would sell me the new item and I could send the other one back. In my opinion this was poor customer service over a piddly $15 dollar item to a customer whom had recently spent over a thousand dollars with their company. I told him to forget it I'd buy it somehwere else. I have a 1970 Chevelle and a 1977 Camaro both needing lots of restoration parts, none of which will be coming from Ground Up and their piss poor service and don't give a damn attitudes you get from their phone sales department. Those are two catalogs that are going straight in the trash. I do not recomend this company. I'd rather pay a little more for better service. Rating: 1

Product Details: "Ground Up" by Neal Wright - posted products and: - Rating: 4.25

Last Review Posted by Dan Orgill - posted products and: 7:22pm

[ Post a Review ]

Views: 12668

I also used one after balking at the price restore an original. Again, as above, be VERY careful with the screw holes, I used a tap to enlarge them slightly. But be careful, there's not much material to work with! For a run of the mill '69 SS such as mine, it's more than suitable. For a high buck car like an L78/L89 I would search out an original. Rating: 7

Product Details: "1969 Chevelle Dash Bezel" by team_chevelle - posted products and: - Rating: 6.25

Last Review Posted by Jas69 - posted products and: 9:52pm

[ Post a Review ]

Views: 7924

I have used them on quite a few orders. My major complaint is that as they appear to be a major parts supplier everytime I place an order one or two of what I need first is on back order. I mainly use them now as a back up for other vendors. I just started using Johns Classic car parts and I am very impressed with them. Ausleys is another good one for me. Rating: 5

Product Details: "Origional Parts Group" by Mali Blu - posted products and: - Rating: 3.92

Next Page »