Saleman acted like hes doing me a favor to take my order/money, rude, impatient and a general douchebag attitude. I ordered the auto to manual trans pedal conversion kit. Absolutely no instructions on the zbar bushings, had to drill the pedal shaft hangar as it wasnt even close to fitting the new pedal shaft, same with the brake pedal hole, a real pita. I wouldnt order from them again unless i had to.
I order $300 worth of parts, They would told me everything was in stock on my online sales, later to find out that they didn't have half of them. Took 3 phone calls to find out that they were waiting for the items and had no clue when they would have them in stock to send out to me. I called back, and had to deal with the rudest sales staff that I have dealt with. told them to cancel my order, was told it was canceled only to have my credit card billed 3 days later for the full amount. Called and talked to a manager who was also rude. He told me they shipped stuff anyway and would have to wait for it to return to them before I get my money back. I had my wife call to get the details of when my money would be credited back to me and they still would not give us a tracking number, I had to call fedex and track it myself. Still after all of this the manager told her that she could do what she had to do and to stop calling them. I have been fighting with them for over a week and no parts and out $300 and a very mad wife and me. Called luttys chevy parts had the parts waiting on me the next day and great customer service
I ordered a few parts from ground up last week. 2 different orders. first I called and asked a few questions about pick up because i live only an hour away. the man i spoke with was pretty rude and seemed upset that i even called. later that day my fiance called and placed an order while i was at work and she told me the sales person was very rude and short with her. i called the next day and place another order and this time i got a different person and he seemed to be not so bad. i ordered a quarter panal and a few smaller panals. they seem to be ok. they are priced much cheaper then most places but im sure they are made a bit cheaper as well.
i would like to order from them again becasue they are so close but if i get treated like crap every time i call, i will go somewhere else.
I've never had any real problems with this vendor. My orders were always well priced and promptly shipped. Any issue that may have arrising was promptly dealt with to my satisfaction.
Rating: 9
Product Details: "Origional Parts Group" by Mali Blu - posted products and: - Rating: 4.12
Last Review Posted by Frozuk - posted products and: 7:52am
I'm at the point to start ordering parts and I was considering Ground up, but after reading these postings I will think long and hard before going to these guys. Who needs to deal with rude people and poor customer service. Not me.
I have purchased a few things from ground up over the past couple months. Each time there has been something wrong with their products (mostly because they are POOR quality). Then when you tell them about it, you are the bad guy. I will NEVER deal with them again. Summit or somewhere else is a much better choice with better service.
painted my engine black 8 months ago with the POR engine paint- still looks freshly painted- easy to use- super durable- I will always and only use POR for my blocks from now on
Rating: 10
Product Details: "Chevy Orange Engine Paint" by rick - posted products and: - Rating: 10.00
Last Review Posted by killerbees - posted products and: 5:46am
El Caminos