[geoman]

NPD is great in my book. I will be stopping by there in about 2 weeks!

[Ella's67]

Just got my order in from NPD and the shipment was damaged. The website says send it back to NPD, the paperwork in the box says file a claim with UPS. So which one do I follow...so far I am not very impressed with NPD.

[Pete 67]

Originally Posted by Ella's67

Just got my order in from NPD and the shipment was damaged. The website says send it back to NPD, the paperwork in the box says file a claim with UPS. So which one do I follow...so far I am not very impressed with NPD.

Sorry, but you're not being fair here. How is the damage that was incurred by UPS the fault of NPD?

Instead of posting here, why not call NPD first & see what they say? They have excellent customer service. I would give them the chance to make it right for you.

[Rick@NPD]

Message to all who see this post.... When in doubt, call toll-free... We don't bite!! 1-800-874-7595. Each damage case is a bit different, it depends upon the size, value and cause of the damage. In many cases we tell you to just toss the affected piece(s) in the trash and we send a free replacement... In others, we involve UPS for a claim, but we still get you a fast replacement in the interim so you're not left "hanging".

But when matters require human discretion, logic and thought, the internet is an absolute waste of your time. Back away from the addictive/hypnotic computer, and pick up old Ma Bell!!

We'll get you taken care of Ella's67, don't worry!!

[Ella's67]

Well Pete and Rick you are right. It was late and I guess I jumped the gun a little, been burned so many times before. I called NPD and they are sending a replacement out and going to contact UPS about the damaged part. Guess I should have waited a little bit longer. Sorry NPD.

[malibussman]

NPD is a class act. We just went to the all GM show and cruise to Cedar Key earlier this month. This is one of the best and well organized shows around. We will be coming back. Now all they need to do is carry parts for Corvettes

[Dads 72]

You guy are the best, been using NPD for over 20yrs.

[11sec72]

NPD is the best!

[RUTHLESSCHEVY]

Npd, the place to go!

[Ohio69]

Made several purchases through you guys, awesome service. Thanks

[famly man]

I love the fact that they have a warehouse/store in Michigan. It's on my way home from work and I've bought a bunch of stuff there. Freindly staff and they have had everything I needed in stock.

[berner]

I placed a small order to be shipped to Canada. They were willing to send it USPS instead of UPS. Saved me a bunch on rip-off brokerage fees. Thanks NPD. You'll get more of my business.

[GF3897]

Well I gotta tell you this...I tried to place an order on Sunday evening during the New England game, and all I got was a circular fan type icon indicating to wait..and wait..and wait and wait and wait. After nearly a quarter of trying again and again to place an order and never getting beyond the wait icon, I decided to try some of your competitor's sites and they ALL worked well..no waiting whatsoever. Obviously, I placed an order with one of them instead.

Perhaps take that money you claim you save us in not offering a discount, and use it to upgrade your servers or whatever it is you have to upgrade so that at least we can place an order.

[Wheelhop]

Hey GF38979, not cool to bash one of our site sponsors on a welcome thread. You could send them a PM or even start a thread of your own in a different forum.

I've ordered thousands of dollars of parts with NPD and had no issues. One of the things I really like about them is that you can call them 24 hours a day and speak to a human being not a computer.

[droptop396]

In this day and age everybody expects everything they want to happen instantly.
Sometimes glitches happen, Nothing is perfect, Sometimes you may have to wait.

I am expecting Gary to respond to this in at least half of a second or I'll have to say something bad about him.