I know there has been several posts about calling Chevrolet, and getting a resto packet for your cars. How long did it take for you guys to get your papers? I've called 4 times, the first was BEFORE Thanksgiving, and still no papers. I've got a ' 72, and been told everytime, it will be out in 4-6 weeks. I'm going to call back tomorrow, and ask to speak to a supervisor, and try to get the story this time. Any problems like this for any of you?

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1972 Malibu (1 st. car) Project waiting to happen
Team Chevelle # 427
A.C.E.S. # 1282

They told me it would be a week to 10 days. They lied http://www.chevelles.com/forum/frown.gif I got it by priority mail in 4 http://www.chevelles.com/forum/smile.gif. The packet for my camaro took about a week. Doug I think that asking to talk to a supervisor is a good idea.
BTW- For those who are going to ask, the number is 1-800-222-1020. Ask for a restoration packet. Some "customer service reps" who answer will have no idea what you are talking about. Be persistent, ask for a supervisor.

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Rick
72 El Camino (http://www.chevelles.com/showroom/rick2.jpg)
TPI350/700r4
TC#00038
ACES#00140

When I ordered mine, they gave me a number to give them if I didn't get my resto packet in 3 weeks. I got mine in a little over a week.

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Bryan Shook
www.geocities.com/motorcity/speedway/6673 (http://www.geocities.com/motorcity/speedway/6673)
Favorite Quote: Some people have shrinks. Some people have their garage.

I've been trying to get a Resto Packet since September and keep getting the, it's in the mail routine. I haven't seen mine yet.For the people that have gotten theres is it worth the effort?

OK guys, scuse the ignorance, but this sounds like something I need. What is the resto packet about? What does it contain?
Thanks!

I just ordered one today, they said 8 - 10 weeks. By that time the car may be finished. Anyway, as Uncle asked, what does this packet contain?

Rich

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70 SS - L34
Member # 442
www.chevelles.com/showroom/richr1 (http://www.chevelles.com/showroom/richr1)

[This message has been edited by richr (edited 03-02-2000).]

Update, they have lost me again!! http://www.chevelles.com/forum/eek.gif
I spoke with a lady there, and she could find no record o fthe last call, but the first call was in there this time!AAARRRRGGHHH! She got her supervisor, and they are going to get me one out PRONTO!!! She, and he both apoligized several times, and said the whole operation over there was moved to a new building.I'll wait my 4-6 weeks, and probably end up calling back! I can't believe this. Where is one of those customer care survey forms to fill out. I need to vent!

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1972 Malibu (1 st. car) Project waiting to happen
Team Chevelle # 427
A.C.E.S. # 1282

I'm going to join those on this thread asking for clarification-what is a resto packet? What's included? Are they available for all years? What info must I supply? I never heard of these; are they similar to what's available from Pontiac Historical Service ( sorry, used to own a Pontiac years ago)?

I ordered one for my 71 about a year ago and got it in less than a week. It includes option information, statistics, etc. and where the GM lic. repo shops are.

jody
71 SS454
ACES

i just called yesterday to get a packet.
i gave the v.i.n. for the chevelle and the elcamino. i was given a file number for future reference. i'll let you know if i receive it soon.

if you would pardon my ignorance i am with the one guy who doesnt know what a resto pack is , and what is the number to call to get one and how much are they and are they available for 1968? any help would be appreciated

I called Chevrolet the other day and was told that I should have my resto package in about 8 weeks. I also inquired about any factory documentation on my particular car (knowing that probably none exists). To my surprise, I was asked for the VIN, assembly plant and date of delivery to original dealer as well as the dealers name. I was told that more information was available now from the Heritage Center and that some research would have to be performed to obtain it. They provided two file numbers for future inquiries and assured me that I would be contacted by phone as soon as possible. Probably too good to be true, but it was worth the asking.

Bill

Doug, Try their customer assistance page http://www.chevrolet.com/gmnav/contact_us/index.htm and tell them to send you one. You can vent to them there also. I ordered mine through the site, then had a brain fart and reordered over the phone. Got two of them within two days, (after waiting two weeks after emailing the first order to call them)
IF you ever get it, you won't be disappointed


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Richard Dorrough
Tulsa, Ok
'68 Chevelle
'70 Nomad (CHVELLE)
ACES # 789

Im still waiting for mine too. It's been almost 3 months now and I was told I should have it in 3 weeks! I was on the phone for 45 minutes and half of that time was spent trying to "explain to them" what a restoration pack was. http://www.chevelles.com/forum/mad.gif

I recently sent a letter snail mail to:

Chevrolet Customer Assistance Center
Hobby and Sales Group
P.O. Box 7047
Troy, MI 48007

Maybe that will work. (don't forget to send your info like VIN and type of car, etc if you go this route)

Good luck, you'll probably need it.

Bob



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Bob (Pa.)

1963 Impala 283
1966 Chevelle SS 409
1969 Malibu 307
1972 Malibu 307
1969 Chevy stepside 350

Bob's 409 Chevy Page

http://members.spree.com/entertainment/mr409/bob_s_409_chevy_page_index.html

I ordered one for my '69 Chevelle Vert, got the package in about 10 days. Only problem....they sent info for Camaro. Oh well, maybe some day I'll get one of them also.

I got one for my 64 elky and one for my 64 fullsize about 1 1/2 years ago. These were about 30 pages (each)of cool stuff - engine specifications: bore, stroke, valve sizes, carb, exhaust,dyno charts.Drawings of engine components with dimensions. Also has cutaway views of various parts, option codes, dimensions, specifications, interior codes - lots and lots of good info.. Well worth getting. http://www.chevelles.com/forum/biggrin.gif

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Gotta have a Chevy !In Durham N.C.
Make it look the way you like it, forget what the other guys say! :D

I just wanted to let everyone know that I also didn't receive my packet either,ordered it in December,just got off the phone with GM to reorder,he placed the completed order while I was on the phone with him to make sure it gets out and I also told him of the problems you have had and he stated to call in the evening and he would take care of yours also.
MR454SS
70 CHEVELLE SS ST. MACHINE
NEW ACES MEMBER 3739

Bill,

I'd sure be interested to see what type of factory documentation they may give you on you car. Let us know how that works out.

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Dave Knapp
TC #388
ACES # 3474
'70 SS 396 (http://www.chevelles.com/showroom/DaveK1.jpg)
L34 (http://www.chevelles.com/showroom/DaveK2.jpg)

I called the end of last week after seeing this thread, and they said there is a charge for this(!?). She couldn't tell me how much they would bill me for though. I questioned her on the charge, making sure it wasn't a mistake, and she said they had just had a meeting about it. Is this a new thing? I didn't see anything in these threads to indicate a charge. I'll let you know how much they are charging me if I get a bill...

Just an F.Y.I.

It's free, I guess that's why they don't get in a hurry to get it out to you! They do have a packet that's a charge, but this one is free.

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1972 Malibu (1 st. car) Project waiting to happen
Team Chevelle # 427
A.C.E.S. # 1282

Has anyone been able to get any specific information on your vehicle? I'm sure these packets are interesting but this information is readily available from other sources correct? I want info. on my vehicle and I'd be willing to pay pay pay!

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Keith
1970 El Camino SS396
RPO L-78

By what that I have been told,American built cars cant get specific info on their cars yet,but the lucky ones like mine that were built in Oshawa,Canada can send in $40.00 and they will tell you what options came out on your particular chevelle and I believe also what dealer it was shipped to along with other cool stuff.I am getting ready in the next couple of days to order mine and when I get it im going to use it my car show displays. Maybe another member has more info on this and they can share it with all of us!

I too recieved my restoration packet. It was interesting, but not a lot of help. I would not complain too much about the amount of time it takes to receive your packet.....remember that it's free. If they get too many complaints, they may discontinue the service.

Well I got my restoration packet today. Took about one month to recieve it. It's not exactly what I expected, http://www.chevelles.com/forum/frown.gif but it is an informative package. Just thought I'd let you guys know. Cost nothing & they did not ask for my vin # or any other info. Other than my mailing address. All I can say is be patient. wait,wait,wait, & wait some more....c-ya http://www.chevelles.com/forum/smile.gif

Well, Got mine in the mail today also. Bob, you should be next!

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1972 Malibu (1 st. car) Project waiting to happen
Team Chevelle # 427
A.C.E.S. # 1282

Dave K... I will let you know what info I receive from them. However, I am not too optimistic about them telling me much about my specific car and its options, despite the fact that the person I talked to said that he could with their "new" records service. I think he is probably mistaken although I've heard that there is some car specific information available and that GM or someone has access to it but is not for "public" consumption. It's worth a try at any rate.

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Bill Fuzia
Team Chevelle #598
ACES #3684
70 SS Convertible

Thanks Bill,

You'd think they would be more forthcoming with that information. I'm sure people would be willing to pay to get that information. I know I would! http://www.chevelles.com/forum/biggrin.gif



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Dave Knapp
TC #388
ACES # 3474
'70 SS 396 (http://www.chevelles.com/showroom/DaveK1.jpg)
L34 (http://www.chevelles.com/showroom/DaveK2.jpg)

I requested a packet on the website, I'll let ya know if i get it.

<BLOCKQUOTE>quote:</font><HR>Originally posted by Doug Garland:
Well, Got mine in the mail today also. Bob, you should be next!
<HR></BLOCKQUOTE>

Your right Doug, got one today.

I asked for this pack for 3 different cars but the one they sent today was for a my 69 Chevelle. It cost them 3.20 to ship it! It was about 1/2" thick.

Maybe the other 2 are out there somewhere too.

I can't believe they do this for free. Not even asking for the shipping? It's not very often you get something for nothing in this world.

Better hurry up guys, before they start charging! http://www.chevelles.com/forum/wink.gif



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Bob (Pa.)

1963 Impala 283
1966 Chevelle SS 409
1969 Malibu 307
1972 Malibu 307
1969 Chevy stepside 350

Check out my website:
Bobs 409 Chevy Page (http://members.spree.com/entertainment/mr409/bob_s_409_chevy_page_index.html)

I got my package today. Took about 3 weeks. Nothing new, but interesting to read through.