I had a minor quality issue with a UMI product.
I contacted them by email thru their website earlier this week explaining the problem.
A few exchanges of emails and including a couple pics of my issue happened over the next two days...

And today via FedEx arrives a BRAND new set of UMI brackets!!! :thumbsup:
Complete with new bolts.
No hassles...no B/S runarounds. Better yet, no cost to me.
Even had my shipping info on file.

Thanks Jerry...awesome customer service from UMI. :hurray:
I HIGHLY recommend them.

good to know.

Good info there Bill.....Got to love a company that remembers you after the sale.......:beers:

Great to hear that. Just purchased a suspension kit from UMI at Carlisle so it is good to know they stand behind their products. Nice to see made in the USA on the boxes as they are delivered!

Glad to help everyone and glad Jerry could fix you up Bill :)

I have had a similar experience with UMI.
So anyone had a good experience like this with the Chineese junk?