theres a new shipping company around a competitor
of the big brown truck and the white green truck,ithink there trucks are yellow graemlins/clonk.gif
dont use 'em they have taken 12 days (buisness days)to get my carburater to georgia from vegas
first they lost it told me 30-90 days to receive
insurance very rude and mismanaged.supposed to be there on the 3rd....dont know if theres damage yet
cause as of right now it has not been delivered even though they told me this morning it would be there in 1 hour....
figured since this is a new expanded company they would take pride in there work!!!!!
ship with who you know (dont fix it if it aint broke,type deal).
thats all for now.thanx to the forum for venting.
shane

Shane,
Me thinks you are refering to DHL. They are a very old courier company that was just bought by the massive conglomerate Deutche Post (The Germany post Office). Lately DP has been on a buying spree. The bought DHL, Airborne, Danzas and AEI just to name a few. They are very much International minded and probably don't put too much effort into domestic transport (not their bag)

Regards,

Steve Haraway

I had a part shipped to me(Southern ZCalifornia) from Houston Texas. Went DHL. Took 12 days. The damn thing went to Ohio from Texas, then to me. Pretty bad considering I get UPS from Texas in 2-3 days.

UPS ALL THE WAY!!!! I am a Delivery Driver with 13 years at UPS. We have been in business since 1906. We are always concerned about the customer. If it weren't for the customer there wouldn't be a job. UPS is the largest delivery orginization worldwide.

chevydog66,
Im a truck driver (feeder) for UPS here in Omaha.
Been w/ them since 1990 , hope things are going good for you.
Mitch

Ok, I had to rant:

I was recently screwed yet again by BROWN. There is no nice way to put it. First, they lost one of my weld wheels that I was shipping to new york. When they were getting around to my claim about 2.5 months after I sent it originally, they ironically found it.

It was damaged. They accused me of shipping it that way. I had pictures and witnesses to prove otherwise. They REFUSED MY CLAIM stating that I didn't have several of inches of bubble wrap around the wheel - it was in the original box from weld! Then even tried to ding me for the return shipping of the DAMAGED WHEEL back to my house. About 4 months after I sold it?!? No sale, bent wheel, no refund - he's lucky he left without payment or he would have been wearing that wheel in the most uncomfortable place! :mad:


This is not the first time brown has worked me over - and you can never get anyone other than a minimum wage worker in a call center on the phone. I waited 2 weeks just for a photo of the damaged wheel.

I had a run in with them on another shipment to a member on this board who shall remain nameless from Alaska.

He bought a set of wheels and tires from me - I shipped them about a year ago - they lost one. It FINALLY turned up and the member had already paid the shipping on the pair of them (one waybill, two tracking numbers, 1of2 and 2of2. In losing the package and tracing it, they created a third tracking number for the lost wheel and then tried to collect for the shipping for both AGAIN from the buyer. He refused, BROWN sent the collection agency after him even though he had all receipts they wouldn't listen.

After they gave up on him they came after me, the sender. I refused to pay out of principal - I had all necessary receipts but the agency refused to review them. They eventually stopped hounding me.

Thirdly, I had ONE cylinder head get shipped back to the US after 3 so-called attempts. There were no stickers on my door and I called brown immediately after the first head arrived. They said it would come the following day but a day later they said that they tried three times (no stickers on the door) and returned it to sender so I had one cylinder head for almost a month.

I could go on and on... but I won't.

Someone had to interrupt all the cheerleading that was going on here.

For the record, I have shipped and received over 200 packages in the last 5 years through various shippers - I have spent more time on the phone with brown over these types of issues and a few others than any of the other shippers. I have NEVER had a late package - shipping or receiving - from FEDEX or PUROLATOR.

I refuse to receive any more packages via brown and most companies are accomodating to my requests. I have a "no brown" sign on my doorstep. :mad: graemlins/angry.gif

My opinion and I am entitled to it! I am the customer you speak of that "matters" but I can never get anyone with enough authority to know what the hell is going on. I am not making this up! They are feeding you those union-happy-pills if you see it any other way.

well it all boils down to "pride in your work"
and to wich some just lack..............
shane

I prefer UPS, I have had no problems. I will ship with a Union Shipper every time, UPS, US Postal Service.

There are increasing numbers of automotive aftermarket companies that will not ship UPS.

One that I know of makes custom carbs for all types of racing including pro stock. He shipped a pair of split dominators (over $4K value). The UPS driver stopped at the house, nobody home, then he was apprehended by someone at the end of the block saying "did you have a package for _____ address?"

The driver gave him the package without signature, the customer claims he didn't get the carbs because they didn't make him sign, the purchaser's car was spotted shortly after on the internet with the one of a kind split dominators prominently displayed with logos visible!

UPS did not pay the claim even though it was fully ensured and not signed for!

These union shippers are GREAT if you work there because nobody has to be responsible for their mistakes!

all i know is that when i order parts from ground up i get them 2 days after my purchase on standard shipping, i believe they arrive via hte big brown truck, nothing is cooler than have a part you need show up while your working on you car, happened when i ordered a new fitting for the vacuum hose to the brake booster.

I was on the other end of that tire deal with Ryan. The UPS folks are incompetent, bordering being straight out crooks. Double charged for a lost / late shipment, a real company would have refused payment for the delay in delivery. Not these BOZO'S. They never did get it right, and defaulted by turning the matter over to a collection agency. No brown trucks allowed on my street.........we have neighborhood watch and report all crooks to the cops!!!!!!!!!!!

Craig,

I wasn't naming names LOL. So you know my situation now - I have one bent damn weld wheel sitting in my living room, the buyer has ONE wheel. UPS has so many stipulations built in to cover only their OWN a$$ such that I doubt that they have ever paid a claim.

When the wheel came the driver put the sticky notes on the door "1st attempt" "2nd attempt" but he didn't even write my name, or a tracking number or ANY WAY to contact U PEE S to ask them what the hell it was because I no longer use their company. graemlins/sad.gif

If one of those clowns sets foot on my doorstep again I will have to try out my louisville UPS claim adjuster. I can reclaim $10 in value per swing.

The sticky note from UPS has an 800 number and an infonotice number to use. If it was one of there usual notes.

I phoned and there was nothing on the slip that they could trace my package by.

I ship things out by U.S. Postal Service. Knock on wood I have had no problems yet. I always send stuff with confirmations so I can track them online. Most of the time for me UPS costs a lot more than the USPS when sending items that 3 lbs or less.

Originally posted by plain 69:
I ship things out by U.S. Postal Service. Knock on wood I have had no problems yet. I always send stuff with confirmations so I can track them online. Most of the time for me UPS costs a lot more than the USPS when sending items that 3 lbs or less. And it costs a LOT more on >3lb items when UPS loses it, finds it, damages it, then will not pay the claim. graemlins/angry.gif

What used to be an SS dash and no payment on the insurance is enough for me to see that gorillas are brown. :mad:

Don not use BROWN. I work for one of the largest exporters in Canada and there's no way we'll ever use Brown unless we want to lose it. Our main carrier for stuff to the states is DHL. So far so good.

Steve

Enough bashin - I have to close this one.