jpete
Feb 27th, 08, 7:56 PM
http://www.msnbc.msn.com/id/23283402/
I think some companies are starting to get the idea that poor service is not an option.
In August a 76-year-old retired nurse named Mona Shaw smashed up a keyboard and a telephone in a Manassas, Va., Comcast office after she says the cable operator failed to install her service properly. During her first visit to the branch outlet, the AARP secretary says she was left sitting on a bench in the hallway for two hours waiting for a manager. She returned, armed with a hammer, and let loose the rallying cry "Have I got your attention now?" Afterward, she was arrested, fined $345, and became a media sensation, capturing the hearts of frustrated consumers everywhere.
I think some companies are starting to get the idea that poor service is not an option.
In August a 76-year-old retired nurse named Mona Shaw smashed up a keyboard and a telephone in a Manassas, Va., Comcast office after she says the cable operator failed to install her service properly. During her first visit to the branch outlet, the AARP secretary says she was left sitting on a bench in the hallway for two hours waiting for a manager. She returned, armed with a hammer, and let loose the rallying cry "Have I got your attention now?" Afterward, she was arrested, fined $345, and became a media sensation, capturing the hearts of frustrated consumers everywhere.