In the past I have had heard many complaints about folks not getting our catalogs, I would like to cure this situation. Please feel free to e-mail me personally if you cant not get a Ground Up catalog through normal channels i.e call and request one first, if this fails , I will take care of it, just send an email with your correct address and what type catalog and I will bag it and mail it. Thanx Nick

The first thing I thought when I saw this title was that you were making mulch or something. :D

The first thing I thought when I saw this title was that you were making mulch or something. :D

LOL...might as well.
I must say after bragging up ground up, I am more than a little disapointed. I placed an order on 03/27 and was not told that one of the parts I ordered was not in stock.

After three weeks I checked with ground up just to be told it would be another two weeks, now I find they were not even ordered...or it appears that way from the email I got from Mr Chapparo.

I will be using my catalog for mulch.

I ordered some dash vent cables and some other misc. stuff ($175.00) worth and had everything in three days. Was very happy with that , but was surprized that I did not get a new catalog with the order. To be fair I did not demand one ,but did make it clear I was ordering from an old one. I should have requested it I guess, in past most sent a new one with orders. Rodney

The last time I ordered something from ground up they sent the wrong thing and i had to pay for return shipping. In the few years I've dealt with them, there is always something wrong with my order, and I usually have to pay for there mistake (both money and time). For now on I go to Ausley's (there people know what there talking about)or NPD.

LOL...might as well.
I must say after bragging up ground up, I am more than a little disapointed. I placed an order on 03/27 and was not told that one of the parts I ordered was not in stock.

After three weeks I checked with ground up just to be told it would be another two weeks, now I find they were not even ordered...or it appears that way from the email I got from Mr Chapparo.

I will be using my catalog for mulch.


Well, if not for (Nick) ACES70 I would still be waiting for side sails.
It still took more than two months, but I am greatful to him for stepping up and helping me out.

Apparently a new york minute means when we get off our asses and get to it...at least to everyone I dealt with prior to ACES70.

Thank you Nick for your kindness and help.

This is getting really close to turning into a Vendor bashing forum! :mad: And aimed at the major sponsor of this website, no less.

All the man is doing is offering to send out catalogs to those that may be interested.
Thanks Nick for the offer. :cool:

@

Thanks for all you do Nick.

I will say that when I ordered my catalog there was no problems and it was delivered rather quickly. However I emailed a question about a new tailgate for my El Camino but never heard back from anyone. It has been about 2 months now.

I gotta tell ya, e-mail is not a good way to get questions answered,, ,,, call em up, 1-866-358-2277 much better :)

I had a problem with a GU order a few months ago and Nick stepped up and got it fixed. Thanks Nick.

I do apologize if my verbiage seemed like bashing.
In retrospect it does appear that way.

What was meant is that Nick (ACES70) went above and beyond and gave me the type of service I expect.

My apologies to Nick and all others offended by my above comments.

Warning: I am not a politically correct person!

IMO, there is a difference between constructive criticism and actual bashing. Competition is good and healthy for a business and one of the ways a company can measure how their doing is public opinion unless they just don't care what their customers opinions are and have no desire for constant improvement.
For instance, General Motors would probably not be doing the restructuring it is currently doing if it had not been for Toyota and others taking some of its market share.
I'm sure you've all heard about Toyota outselling GM in the first quarter of this year but what you probably havn't been told is that in 9 of the 10 major markets, GM has cosistantly outsold Toyota. The only thing that allowed Toyota to outsell Gm in the first quarter was the fact that GM has zero market in Japan where Toyota has it captured.

Maybe if some people at Ground Up would read forums such as this, they could identify problems and learn how not to do things and improve their customer base through excellence in service.
If I were in charge I would want all customer complaints to come across my desk that they might rectified immediately. Without the customer there is no business.

Bashing? I don't think so. Maybe the truth just hurts too much.

Warning: I am not a politically correct person!

IMO, there is a difference between constructive criticism and actual bashing. Competition is good and healthy for a business and one of the ways a company can measure how their doing is public opinion unless they just don't care what their customers opinions are and have no desire for constant improvement.
For instance, General Motors would probably not be doing the restructuring it is currently doing if it had not been for Toyota and others taking some of its market share.
I'm sure you've all heard about Toyota outselling GM in the first quarter of this year but what you probably havn't been told is that in 9 of the 10 major markets, GM has cosistantly outsold Toyota. The only thing that allowed Toyota to outsell Gm in the first quarter was the fact that GM has zero market in Japan where Toyota has it captured.

Maybe if some people at Ground Up would read forums such as this, they could identify problems and learn how not to do things and improve their customer base through excellence in service.
If I were in charge I would want all customer complaints to come across my desk that they might rectified immediately. Without the customer there is no business.

Bashing? I don't think so. Maybe the truth just hurts too much.

All well and good but as has been repeated many many times, unfortunately it's not up to you or me what is allowed on this site or what it's called either.

I understand that. But I just don't see a 'violent attack' (bashing) in the thread.

Actually, Nick and the guys at Ground Up are aware of all concerns and are working towards a number of changes to improve the online system. They are responsive and are listening.
Al

I also ordered something from GROUND up that was wrong and I also had to pay for the shipping to send it back. When I ordered the part I asked the salesman to measure the part I was ordering to make sure it was what I wanted. When I got the order I discovered that the salesman misinformed me. I would not have ordered it if I had not been misinformed. I ordered the same product from Year One right before this and it was wrong too, but when I called Year One they had UPS pick it up at my house and they paid for the shipping, no questions asked! I have always recieved everything from Ground Up quickly, but because of this, I am another customer Ground UP has lost!