Good Autometer Tech Support Experience [Archive] - Chevelle Tech

: Good Autometer Tech Support Experience


Brad
Sep 7th, 05, 1:28 PM
I just wanted to post an experience I had with Autometer recently. I had a Phantom vacuum gauge stop working on me, and after emailing the tech support, they said to send it back for replacement of repair. The rest of my gauges are ultra-lite, so I asked if it would be possible (if it needed to be replaced) if I could swap it for an ultra-lite version. I requested this in a note included in the box when I returned the gauge, and upon recieving the gauge back today, I was happy to see a brand new ultra-lite vacuum gauge in the box, free of charge (no duties crossing the border, no tax, nothing, they covered all of it).

Anyways, I just wanted to pass on my good experience with tech support, as people seem to always want to do when it happens. Always great when a company stands behind their product.

Brad

DaleM
Sep 7th, 05, 1:39 PM
Always good to hear something nice about a vendor. I had a fuel pressure gauge go bad and, no questions asked, they not only sent me a new gauge but a UPS prepaid return label to send it back.

Hockey8720
Sep 7th, 05, 3:09 PM
I broke my electric speedo when i was installing it, they repaired it and shipped it back to me free of charge.

webfoot
Sep 7th, 05, 5:21 PM
On my speedo one of the mounting posts broke off of it, do you think they would replace it? I have put 0 miles on it.