Welcome National Parts Depot! - Page 2 - Chevelle Tech
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post #16 of 42 (permalink) Old Sep 16th, 10, 12:00 PM
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Mike
 
Join Date: May 2010
Location: Brandon, FL
Posts: 165
Re: Welcome National Parts Depot!

NPD is great in my book. I will be stopping by there in about 2 weeks!
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post #17 of 42 (permalink) Old Sep 27th, 10, 11:36 PM
Dennis & Ella
 
Join Date: Mar 2009
Location: Palm Bay, Florida
Posts: 28
Re: Welcome National Parts Depot!

Just got my order in from NPD and the shipment was damaged. The website says send it back to NPD, the paperwork in the box says file a claim with UPS. So which one do I follow...so far I am not very impressed with NPD.
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post #18 of 42 (permalink) Old Sep 27th, 10, 11:40 PM
Senior Tech Team
 
Join Date: Oct 1999
Location: Sin City
Posts: 3,839
Re: Welcome National Parts Depot!

Quote:
Originally Posted by Ella's67 View Post
Just got my order in from NPD and the shipment was damaged. The website says send it back to NPD, the paperwork in the box says file a claim with UPS. So which one do I follow...so far I am not very impressed with NPD.
Sorry, but you're not being fair here. How is the damage that was incurred by UPS the fault of NPD?

Instead of posting here, why not call NPD first & see what they say? They have excellent customer service. I would give them the chance to make it right for you.
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post #19 of 42 (permalink) Old Sep 28th, 10, 9:55 AM
 
Join Date: Apr 2007
Location: Ocala, FL
Posts: 212
Re: Welcome National Parts Depot!

Message to all who see this post.... When in doubt, call toll-free... We don't bite!! 1-800-874-7595. Each damage case is a bit different, it depends upon the size, value and cause of the damage. In many cases we tell you to just toss the affected piece(s) in the trash and we send a free replacement... In others, we involve UPS for a claim, but we still get you a fast replacement in the interim so you're not left "hanging".

But when matters require human discretion, logic and thought, the internet is an absolute waste of your time. Back away from the addictive/hypnotic computer, and pick up old Ma Bell!!

We'll get you taken care of Ella's67, don't worry!!
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post #20 of 42 (permalink) Old Sep 28th, 10, 1:20 PM
Dennis & Ella
 
Join Date: Mar 2009
Location: Palm Bay, Florida
Posts: 28
Re: Welcome National Parts Depot!

Well Pete and Rick you are right. It was late and I guess I jumped the gun a little, been burned so many times before. I called NPD and they are sending a replacement out and going to contact UPS about the damaged part. Guess I should have waited a little bit longer. Sorry NPD.
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post #21 of 42 (permalink) Old Oct 23rd, 10, 6:24 PM
 
Join Date: Jul 2006
Posts: 13
Re: Welcome National Parts Depot!

NPD is a class act. We just went to the all GM show and cruise to Cedar Key earlier this month. This is one of the best and well organized shows around. We will be coming back. Now all they need to do is carry parts for Corvettes
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post #22 of 42 (permalink) Old Oct 23rd, 10, 6:32 PM
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Daniel
 
Join Date: Oct 2010
Location: Alabama
Posts: 301
Re: Welcome National Parts Depot!

You guy are the best, been using NPD for over 20yrs.

1972 Chevelle 2dr
350 4-bolt 60 over
Comp Cam-270 Flat Tappet
Comp Cam Roller Rockers
461 Heads well modified
TH350 2200 converter
355 posi Richmond gears
-----------------------
2006 Charger SRT-8
435WRHP 430WRTQ
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post #23 of 42 (permalink) Old Jan 23rd, 11, 9:55 PM
 
Join Date: Dec 2008
Location: Jacksonville Beach FL
Posts: 21
Re: Welcome National Parts Depot!

NPD is the best!
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post #24 of 42 (permalink) Old Mar 18th, 11, 12:11 AM
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danno
 
Join Date: Mar 2011
Location: north east
Posts: 34
Re: Welcome National Parts Depot!

Npd, the place to go!
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post #25 of 42 (permalink) Old Jun 18th, 11, 7:05 AM
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Matt
 
Join Date: Feb 2010
Location: Akron, Ohio
Posts: 229
Re: Welcome National Parts Depot!

Made several purchases through you guys, awesome service. Thanks
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post #26 of 42 (permalink) Old Aug 22nd, 11, 8:58 AM
 
Join Date: Aug 2011
Location: outside looking in
Posts: 22
Re: Welcome National Parts Depot!

I love the fact that they have a warehouse/store in Michigan. It's on my way home from work and I've bought a bunch of stuff there. Freindly staff and they have had everything I needed in stock.
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post #27 of 42 (permalink) Old Aug 22nd, 11, 12:09 PM
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Ron
 
Join Date: Sep 2009
Location: Saskatoon, Sk, Canada
Posts: 1,033
I placed a small order to be shipped to Canada. They were willing to send it USPS instead of UPS. Saved me a bunch on rip-off brokerage fees. Thanks NPD. You'll get more of my business.

1970 Malibu Project - GM Canada documented L48, M20 and 3:31 12 bolt posi.
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post #28 of 42 (permalink) Old Jan 13th, 13, 8:54 PM
GF
 
Join Date: Nov 2012
Location: Illinois-Northwest Burbs
Posts: 21
Re: Welcome National Parts Depot!

Well I gotta tell you this...I tried to place an order on Sunday evening during the New England game, and all I got was a circular fan type icon indicating to wait..and wait..and wait and wait and wait. After nearly a quarter of trying again and again to place an order and never getting beyond the wait icon, I decided to try some of your competitor's sites and they ALL worked well..no waiting whatsoever. Obviously, I placed an order with one of them instead.

Perhaps take that money you claim you save us in not offering a discount, and use it to upgrade your servers or whatever it is you have to upgrade so that at least we can place an order.
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post #29 of 42 (permalink) Old Feb 9th, 13, 8:40 AM
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Jim
 
Join Date: Jan 2005
Location: Chicago Burbs, IL
Posts: 1,606
Re: Welcome National Parts Depot!

Hey GF38979, not cool to bash one of our site sponsors on a welcome thread. You could send them a PM or even start a thread of your own in a different forum.

I've ordered thousands of dollars of parts with NPD and had no issues. One of the things I really like about them is that you can call them 24 hours a day and speak to a human being not a computer.
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post #30 of 42 (permalink) Old Feb 9th, 13, 9:55 AM
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Todd
 
Join Date: Jan 2004
Location: Minnesota
Posts: 3,934
Re: Welcome National Parts Depot!

In this day and age everybody expects everything they want to happen instantly.
Sometimes glitches happen, Nothing is perfect, Sometimes you may have to wait.

I am expecting Gary to respond to this in at least half of a second or I'll have to say something bad about him.

-
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__________________________________________________
SOLD, SOLD, SOLD!!!!
1966 Chevelle SS 396/325HP 4-speed Convertible. Marina Blue.
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